Vostron Status

Our engineers use this page to keep you up-to-date with the latest status of our network and systems.

When an alert is raised at our Network Operations Centre, our systems will automatically update the page.

Current status

All systems and services are online

Previous status updates

9th June 2021 at 12:22: Resolved: Connectivity – Southampton Science Park
16th September 2020 at 08:26: Resolved: Connectivity – Broadband (ADSL/VDSL)
We can now confirm resolution to this network incident.

Date Created - 15/09/2020 06:10:41
Incident Duration - 0 day(s) 9 hour(s) 14 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 8 hour(s) 59 minute(s).

Due to planned works the supplier platform in Telehouse North was out of service . All customer services have been brought back up and traffic levels across our platform have been confirmed as stable since approximately 13:19hrs. This incident was caused due to planned works within supplier network. The associated software upgrades as part of the change were rolled back to restore service. The incident will now be resolved as all customer services are available and stable with no further issues reported or identified.
8th April 2020 at 20:50: Resolved: Connectivity – Southampton Science Park
SSE has completed the maintenance. We have seen stable power to all Southampton Science Park buildings from 4 PM.
3rd December 2019 at 11:57: Resolved: Management tools
15th June 2018 at 10:48: Resolved: Hosted Telephony
Service has been restored at 10:28 following our engineers restarting a process on one of the VoIP servers. Engineers will be investigating the crash log in an attempt to ascertain the cause. We apologise for any inconvenience.
15th June 2018 at 10:46: Resolved: Hosted Telephony
15th June 2018 at 10:46: Resolved: Hosted Telephony
Engineers will be investigating the crash log in an attempt to ascertain the cause. We apologise for any inconvenience.
6th March 2018 at 13:53: Resolved: Hosted Telephony
Incident report:
This report is a breakdown of events for the service outage experienced on the 26th February 2018 affecting all customers using our Voice-over-IP telephony platform.

Breakdown of events:
09:42 - Our Network Operations Centre received multiple alerts relating to our phone platform specifically relating to a large number of phones deregistering from the platform. Engineers immediately started the investigation.
09:48 - Engineers identified the reason for instability of the platform as increasing request queue that is not being served.
09:51 - Engineers rebooted the registration backend.
09:52 - Issue was resolved and service was fully restored.

Root Cause
We identified that the root cause as a bug in the maintenance script that was run around 9:30. This script was run and interrupted mid way by human interaction, locking the call records table. Our system was backloging the requests to the backend database but finally exhausted the resources and started to drop new ones.
We are putting controls in place to try and mitigate this set of circumstances. During last week our vendor has prepared a fix for the maintenance script and this has now been implemented.
We apologise again for the inconvenience caused by this incident.
25th August 2017 at 15:49: Resolved: Connectivity
6th July 2017 at 12:22: Resolved: Hosted Telephony
As of 11:41 all Telephony services were resumed and customers should not experience any more issues.

The cause of this is still under investigation, and a full report will be sent out in due-course.

Going forward, we are closely monitoring our Telephony platform and have engineers on stand-by should any complications re-occur.

If any problems persist, please restart/reboot/power cycle your handset or contact support on 02380 111 222.

We sincerely apologise for any inconvenience this disruption may have caused, and assure you that we will be doing our upmost to ensure that such issues are not experienced in the future.

Vostron Support Team
3rd July 2017 at 08:58: Completed: Hosted Telephony
The scheduled upgrade has been completed successfully - All systems are now operating normally.

Please send any questions, comments, or issues to support@vostron.com.

We thank you for your patience.

Kind regards,
Vostron Support Team
22nd June 2017 at 14:00: Resolved: Connectivity – Southampton Science Park
22nd December 2016 at 16:42: Completed: Connectivity – Southampton Science Park
29th July 2016 at 16:55: Resolved: Hosted Telephony
The fault is now fully resolved.
26th July 2016 at 11:21: Completed: Connectivity – Southampton Science Park
This work completed successfully with approximately 6 minutes downtime to customers at most.
20th July 2016 at 14:09: Resolved: Connectivity – Broadband (ADSL/VDSL)
We believe this incident is now by and large resolved.
7th June 2016 at 21:32: Resolved: Connectivity – Southampton Science Park
The Science Park contractors have completed their maintenance.
7th June 2016 at 10:55: Resolved: Connectivity
This appears to have been an isolated incident related to one of our upstream carriers.
6th June 2016 at 10:52: Resolved: Connectivity – Leased Lines
We have received an RFO from Colt as follows:

Colt experienced a major network incident which occurred on the 01st June and following a brief period of stability re-occurred on the 2nd of June in the London region. The major network incident was due to excessive testing by a customer of their broadcast services. The testing caused a spike in traffic utilisation in the network and event flooding. The customer has agreed to cease testing. Colt has mitigated further instances via revoking access control to the testing portal and reviewing all planned deliveries of new service. Colt is reviewing an upgrade plan to current capacity.
27th May 2016 at 18:22: Resolved: Connectivity – Southampton Science Park
We are classing this incident as resolved as we have seen no further issues today.

Status breakdown