Status detail: Hosted Telephony

Initial update: 2017-07-06 10:54:53

Latest update: 2017-07-06 12:22:17

Current status: Resolved

6th July 2017 at 12:22: Resolved: Hosted Telephony
As of 11:41 all Telephony services were resumed and customers should not experience any more issues.

The cause of this is still under investigation, and a full report will be sent out in due-course.

Going forward, we are closely monitoring our Telephony platform and have engineers on stand-by should any complications re-occur.

If any problems persist, please restart/reboot/power cycle your handset or contact support on 02380 111 222.

We sincerely apologise for any inconvenience this disruption may have caused, and assure you that we will be doing our upmost to ensure that such issues are not experienced in the future.

Vostron Support Team
6th July 2017 at 12:00: Monitoring: Hosted Telephony
All services should be up now as power has been restored to all devices.
We are actively monitoring service and have standby engineers in Datacentre.

6th July 2017 at 11:58: Resolving: Hosted Telephony
Engineers has identified faulty power breaker.
All affected devices has been moved to secondary power source and normal service has resumed.
6th July 2017 at 11:30: Identified: Hosted Telephony
Engineer on site has identified power issues. Resolving now.
Next update in 15 minutes
6th July 2017 at 10:54: Investigating: Hosted Telephony
We are experiencing major outage in the Datacentre where Telephony system is hosted. Currently it affects all Telephony services. We have dispatched engineers to investigate it further.
Engineers ETA: 30 minutes.