We can now confirm resolution to this network incident.
Date Created - 15/09/2020 06:10:41
Incident Duration - 0 day(s) 9 hour(s) 14 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 8 hour(s) 59 minute(s).
Due to planned works the supplier platform in Telehouse North was out of service . All customer services have been brought back up and traffic levels across our platform have been confirmed as stable since approximately 13:19hrs. This incident was caused due to planned works within supplier network. The associated software upgrades as part of the change were rolled back to restore service. The incident will now be resolved as all customer services are available and stable with no further issues reported or identified.