Status detail: Connectivity – Southampton Science Park

Initial update: 2016-05-26 06:56:34

Latest update: 2016-05-27 18:22:56

Current status: Resolved

27th May 2016 at 18:22: Resolved: Connectivity – Southampton Science Park
We are classing this incident as resolved as we have seen no further issues today.
27th May 2016 at 07:31: Monitoring: Connectivity – Southampton Science Park
Service has been stable overnight. We will monitor today and attempt to gain an explanation from the Science Park's contractors as to the cause of these blips.
26th May 2016 at 16:15: Investigating: Connectivity – Southampton Science Park
We are seeing services periodically bouncing across some parts of the USSP network.

Our engineers are responding to alerts and investigating with the Science Park contractors.

Currently we have seen alerts for Epsilon House, and 1 Venture Road. We will update this post once we identify further what is happening.
26th May 2016 at 09:55: Monitoring: Connectivity – Southampton Science Park
Service has now been restored to all users. We are now monitoring services and will mark this as resolved at 17:00 today if no further incidents are encountered.
26th May 2016 at 09:10: Resolving: Connectivity – Southampton Science Park
The vast majority of service has now been restored. We are working on the last one or two customers now.
26th May 2016 at 08:52: Resolving: Connectivity – Southampton Science Park
Affected customers should now be coming back online. We expect this to be resolved in the next 10-15 minutes.
26th May 2016 at 08:38: Resolving: Connectivity – Southampton Science Park
We are working with the science park to get this resolved as a priority. The issue remains confined to Epsilon.
26th May 2016 at 08:07: Resolving: Connectivity – Southampton Science Park
Engineers are on site and are starting to investigate.

This affects Epsilon house only at this point in time.
26th May 2016 at 07:11: Identified: Connectivity – Southampton Science Park
Customers affected appear to be confined to Epsilon House only. A Vostron engineer has been scheduled and is due to arrive at around 0800, however we believe the fault to be with the Science Park network.
26th May 2016 at 06:56: Investigating: Connectivity – Southampton Science Park
We are investigating a select handful of customers who are offline following last night's maintenance.